T-Mobile responds to customers’ unsupported iPhone issues

After a recent “system update,” T-Mobile’s service stopped working properly with unlocked iPhones. Surprisingly enough, T-Mobile actually did something for the unsupported customers.
By Jeff Smykil | Last updated May 8, 2009 9:21 AM CT

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T-Mobile responds to customers' unsupported iPhone issues

T-Mobile may not carry the iPhone in the US, but it’s at least committed to supporting it. The Consumerist has posted an article detailing a customer’s experience after a recent T-Mobile “system update,” which apparently caused some serious issues with unlocked iPhones running on the network. While you may think you know how this one ends (angry customer, indifferent giant corporation), you might be somewhat surprised at the end result.

The system update in question led to “blank text messages from the future” and a “flurry of texts” would arrive whenever a voicemail was received. To add insult to injury, the text-messages were costing the user some money, as he didn’t have an unlimited texting plan. Many of the affected users notified T-Mobile customer service and the company actually responded—regardless of the unsupported phone.

T-Mobile told the customer that it was aware of the issue and was working to fix the problem hopefully within six months. Additionally, the representative awarded a one month credit to this particular iPhone user. Fortunately for all the users experiencing the issue, T-Mobile had the problem fixed in a matter of days instead of months. News of the fix came from a T-Mobile representative posting on a Hackintosh forum. (Talk about under-promising and over-delivering.)

In an age when we don’t expect much out of costumer service in general, it’s nice to see a positive story like this pop up. Hopefully for those using the service provider, T-Mobile will continue to support the iPhone as well as it did this time around.


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